Online account services are currently unavailable due to scheduled maintenance. We apologize for any inconvenience.
The regulated rate for Natural Gas is for customers who have not chosen a competitive retailer. The rate is set monthly to reflect current market conditions and is approved by the Alberta Utilities Commission (AUC). The rate is based on the expected price of natural gas for the upcoming month plus any adjustment for over or under collection in the prior months. Cold temperatures in February, for Alberta and much of North America, resulted in stronger gas demand and much higher prices than anticipated.
The Regulated Natural Gas Rates for March 1-31, 2014 are as follows:
To review historic regulated gas rates Direct Energy Regulated Services - North, Direct Energy Regulated Services - South and AltaGas territories, visit the following website:
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
We are unable to provide chat services for payment arrangement setup/modifications. For these services, please call 310-3010.
To start chat, please enter your details.
You can also get in touch with us at 310-2010.
We're working on our Live Chat and phone systems, and hope to have them restored soon.
We're working on Live Chat, and hope to have it restored soon.