Meter readings are attempted every month for each site. ENMAX Power Corporation is contracted to read water meters by the City of Calgary, Waterworks Department. A number of methods are implemented for meter reading, depending on the type of meter being used.
There are several ways a customer can report a meter reading to us. The best way is to email a clear photo of your meter with the reading to
firstname.lastname@example.org or submit a meter reading online.
See an example of what the photo you want to email us should look like.
Interval meters are meters that are read through phone lines or wirelessly, and record data on 15 minute intervals. These types of meters are used in sites that record 150 Kva peak demand or greater twice in a calendar year. This metering technology is also used to measure the entire zone load at our substations.
Routes are set up and managed through software that allows routes to correspond to billing cycles over each month.
When is my meter being read?
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
Please enter a few details in the spaces below so we can help you find an answer faster.
You can also get in touch with us at 310-2010.
We're working on our Live Chat and phone systems, and hope to have them restored soon.
We're working on Live Chat, and hope to have it restored soon.