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What to consider when looking at an energy retailer

Overall value of the plan

Look at every aspect of the plan – for both electricity and natural gas, and not just one element like the electricity rate.

Electricity

  • Rate per kwh

    Is the rate competitive? Does it change monthly?

  • Administration fees

    Compare administration fees

  • Transaction fees per kwh

    Compare transaction fees

  • Additional charges per kwh

    Compare additional charges a retailer may have

  • Term for guaranteed rate

    If on a fixed rate, how long do you get the rate for?

Gas

  • Rate per GJ

    Is the rate competitive? Does it change monthly?

  • Administration fees

    Compare administration fees

  • Transaction fees per GJ

    Compare transaction fees

  • Additional charges per GJ

    Compare additional charges a retailer may have

  • Term for guaranteed rate

    If on a fixed rate, how long do you get the rate for?

Value Adds

  • Rewards

    Does the plan you're looking at reward you for being a loyal customer even after you sign up?

  • Cancellation fees

    There may be cancellation fees if want to cancel your energy contract.

  • Customer service

    Where is their Customer Service Centre located? What are their business practices? ENMAX's award-winning Customer Care Centre is located in Alberta and is serviced by Albertans.

  • Trustworthy brand

    Is the retailer based in Alberta? How long have they been in Alberta?

You can choose any retailer listed at www.ucahelps.alberta.ca. Electricity delivery to your home or business isn't affected by your choice of retailer.

CONTACT US

Got a billing question? Want to report a power outage? We've got all the contacts you need.

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Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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