Is the rate competitive? Does it change monthly?
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If on a fixed rate, how long do you get the rate for?
Does the plan you're looking at reward you for being a loyal customer even after you sign up?
There may be cancellation fees if want to cancel your energy contract.
Where is their Customer Service Centre located? What are their business practices? ENMAX's award-winning Customer Care Centre is located in Alberta and is serviced by Albertans.
Is the retailer based in Alberta? How long have they been in Alberta?
Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).