North America has been experiencing colder temperatures than normal this winter. These cold temperatures have increased demand and depleted Natural Gas storage levels and, depending on summer weather, may put continued pressure on Natural Gas prices. The combination of increased prices and higher consumption this February may result in a higher than normal bill for that month.
To see how these market conditions affect you and to know your options, please click on the link that applies to you below.
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
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You can also get in touch with us at 310-2010.
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We're working on Live Chat, and hope to have it restored soon.