There are many factors that can affect the charges on your monthly bill. Here are some examples of factors that might affect the charges on your bill:
The days of service could vary on your monthly bill which could result in slightly higher or lower invoices month to month. Please see the
How to Read Your Bill section of our website to locate the days of service on your bill.
Some examples of how your electricity usage could increase during colder weather:
Some examples of how your water and electricity usage could increase during warmer weather:
Each person in a household will contribute to electricity and water consumption. If any additional people are visiting or staying in the household, this will likely result in an increase in consumption.
Appliances are a big contributing factor in electricity and water usage. Some older appliances can consume larger amounts of electricity and water. Additional small appliances such as humidifiers and fans can contribute to higher electricity consumption.
If you are on the RRO rate or a variable rate, this can affect your bill. The RRO rate and a variable rate will typically fluctuate every month. As a result, you may see an increase/decrease in your bill even though your consumption might be consistent month over month.
You can process your move in the My Account page, or call 310-2010 and a call centre representative will be happy to help you.
You can find your account balance by logging in to your account online, by looking at page one of your current invoice or by calling 310-2010 to speak to a call centre representative.
Your bill may vary due to various reasons depending on the number of days the bill was for, the rate you're charged on, and the amount of consumption for each service you are being billed for.
During cold weather, your electricity bill will probably increase due to increased usage of your furnace, block heaters, space heaters etc.
Unusually hot weather can also increase your bill if you're increasing the use of air conditioning and fans.
If you are on a Regulated rate or a Variable rate, your charges could fluctuate due to a changing energy rate. For current EasyMax rate options, please contact our Call Centre at 403-310-2010 .
If you are on the regulated rate or a variable rate the rate will change from month to month.
You can view your EasyMax rewards on the last page of your invoice or by logging in to your account at ENMAX.com.
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
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You can also get in touch with us at 310-2010.
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