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Helping Albertans 

Electricity is an essential service and access to safe, reliable and affordable energy is critical to our quality of life. An evolving energy landscape and the increased economic pressures experienced in 2020 put financial strain on many of our communities and customers. Our  efforts in this area aim to support customers at each stage of the energy affordability lifecycle.

If you, or someone you know, is struggling to pay your energy bill, there are resources that can help. 

Find out more



Providing support to vulnerable customers

To support vulnerable customers with utility needs, we have in place long standing relationships with key Alberta partners Trellis, Distress Centre Calgary, United Way of Central Alberta and Bissell Centre. Our work with these agencies allows us to direct customers to the resources and the help they need.


Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).