At ENMAX, our integrity is a top priority and we work hard to maintain a culture of compliance across the organization. Our ENMAX
Principles of Business Ethics handbook sets the overarching standards for ethical and responsible conduct in all our activities.
All new employees must partake in mandatory training on the handbook. We support compliance with our Safety and Ethics HelpLine at 1-800-661-9675 and
online reporting, available to employees and suppliers to report concerns of illegal or unethical behaviour.
In 2014, we will enhance our Ethics and Compliance CR objective from its existing compliance-focused language to reflect our plan to annually communicate and train all employees on the importance of ENMAX's ethics and compliance expectations. We will also be including a conflict of interest declaration.
This transition to an annual training program for all will serve to enhance employee awareness of our corporation's commitment to ethics in the work-place and its alignment to our core values. As well, we have integrated the value of ethics and compliance into our leadership training module for all managers, providing the foundation for their understanding of their role in enhancing ethics and compliance, including how to recognize and manage conflicts of interest.
We measure our CR objective to maintain a culture of compliance across our organization by having zero findings of non-compliance and investigations against ENMAX, which we achieved in 2013.
In March, the Ethisphere Institute once-again named ENMAX Corporation one of the World's Most Ethical Companies for 2013. We are very proud of this achievement because it speaks to ENMAX's continued commitment to ethical leadership, corporate social responsibility, good governance and compliance practices.
Wholesale trading involves continually buying and selling electricity through the Alberta Power Pool to manage our electricity portfolio. Since December 2009, we have conducted business with no specified penalty for non-compliance under Alberta Electric System Operator (AESO) rules. This industry-leading performance is a key performance indicator for our Trading Group.
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).
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You can also get in touch with us at 310-2010.
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We're working on Live Chat, and hope to have it restored soon.