The mandate of ENMAX's Corporate Responsibility (CR) program is to align with ENMAX's core values and to guide the ENMAX Vision and Corporate Strategic Plan. This is consistent with our desire to fully integrate CR into our operations at ENMAX rather than as a separate area of focus or obligation.
Simply put, governance is about how we make decisions as an organization – assigning authority and accountability to people, determining what information we use to make those decisions and ensuring we have effective processes to help us carry out our work in a way that reflects our corporate values.
Learn more about our CR Governance.
ENMAX recognizes that it must consider the impact of its operations on the communities in which it operates, accept accountability for its actions, and allow for transparency with respect to its operations if it is to meet stakeholder expectations and earn and keep their trust. All ENMAX business units have a responsibility for operating under our CR program, with the assistance and leadership of the Executive team and subject matter experts within the organization. In 2011-2012 we introduced Corporate Responsibility (CR) objectives in key areas as opportunities to take visible, meaningful action to integrate corporate responsibility in our activities and operations. They are the foundation for assessing our progress toward realizing our CR commitment.
Read more about our CR objectives.
There is strong alignment between our corporate, business unit and individual performance measures and our CR commitment. Many of our business objectives have a CR element, including focus on safety, environmental protection, compliance, and customer satisfaction, in addition to business unit reliability, performance and cost control. Individual performance is tied to the demonstration of leadership attributes, including ethical and respectful behaviour, as well as the completion of annual performance goals. Our variable incentive plan is designed to be market competitive and internally equitable to reward employees for their role in ENMAX's success based on company, business unit and individual performance. Employees receive performance pay annually, relative to what they have accomplished and how they accomplished their work.
As part of our commitment to continuous improvement and public accountability, ENMAX participates in benchmarking and measurement exercises with our peers, leaders in corporate responsibility and our membership with the Canadian Electricity Association ensure that we stand back periodically to assess and communicate integral CR elements of our business to our stakeholders. Material issues continue to include:
ENMAX also considers these issues material and each are incorporated to our CR disclosure directly or addressed elsewhere through our corporate reporting.
In the context of our CR program, the term "stakeholder" refers to internal and external groups that may be affected by our actions and whose actions have the potential to impact our business decisions. Our key stakeholder groups include our customers, the communities in which we operate, industry peers, our Shareholder and Board, and our employees. Information on our engagement of stakeholder groups impacted by our construction and operation activities can be found in the Generation and Wires section.
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
You can also get in touch with us at 310-2010.
We're working on our Live Chat and phone systems, and hope to have them restored soon.
We're working on Live Chat, and hope to have it restored soon.