ENMAX believes that how we conduct our business is as important as the level of profits we earn, and that statement is no more apparent than on our trading floor.
"We will not compromise compliance principles to make a profit" says
Glenn Kosak, Manager,
Compliance."We are guided by principles of the Alberta Electric System Operator (AESO) and the Fair, Efficient and Open Competition (FEOC) regulation (an industry-defining guideline outlined by the Electricity Utilities Act), as well as our own internal process for constant self-evaluation."
When it comes to self-evaluation of exceptional events, established committees evaluate the contributing causes of non-compliance to determine if they are systemic. For example, with more than 25,000 annual dispatches of ENMAX generation units there is potential for communication or procedure irregularities to occur. Review of potential non-compliance events leads to ongoing improvement of methods and safeguards to minimize errors.
"Self-evaluation is the strength of our program and we are constantly improving our strengths and rules performance methods," says Glenn.
In a competitive marketplace, the role of the trading floor performs an important function in buying and selling electricity. The demand for electricity varies depending on weather, temperature, time of day, season and customer requirements. Supply is influenced by planned maintenance outages and unplanned outages due to weather or unforeseen circumstances. Our wholesale team helped navigate this outage by taking advantage of opportunities in the Alberta wholesale energy market to significantly reduce the negative financial impact of this outage.
At ENMAX, trading floor employees work around the clock to buy and sell, ensuring we have enough electricity to supply our retail load while constantly looking ahead and strategically managing risk. The success of these operations relies on our ability to conduct them ethically, and with compliance our top priority.
"The trading floor is first and foremost about risk management," said
Lonnie Enns, VP Wholesale Energy. "By successfully managing risk we are able to provide a strong dividend to our Shareholder, The City of Calgary, and invest in our communities through sponsorship and charitable donations."
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
Please enter a few details in the spaces below so we can help you find an answer faster.
You can also get in touch with us at 310-2010.
We're working on our Live Chat and phone systems, and hope to have them restored soon.
We're working on Live Chat, and hope to have it restored soon.