The Alberta government’s carbon levy came into effect on January 1, 2017. The levy applies to natural gas and other fuels, such as diesel, gasoline and propane. It is not applied directly to the electricity that homes and businesses use each month. To better understand how the levy impacts your energy bill in your home or business, see our carbon levy fact sheet.
Each year, ENMAX makes improvements to Calgary's electrical system, upgrading overhead and underground equipment to improve system reliability.
In 2016, we reached a milestone - 30 million Customer Minutes of Interruption (CMI) were avoided through the Distribution Automation (DA) program.
From residential customers to large industries, we aim to always be open, knowledgeable, responsive and respectful. We continued to meet customer needs with solutions-focused retail offerings and new products.
It was also an active year with respect to the regulatory environment. We participated in a number of reviews and hearings and continue to advance our positions based on sound economic and market principles. We believe our views and our business model are aligned with Alberta consumers' interests.
Learn about our customer objectives
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).
Please enter a few details in the spaces below so we can help you find an answer faster.
You can also get in touch with us at 310-2010.
We're working on our Live Chat and phone systems, and hope to have them restored soon.
We're working on Live Chat, and hope to have it restored soon.