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Customers

82 per cent of customers surveyed report being “very satisfied”

​Our Alberta-based Customer Care Centre had more than one million interactions with customers in 2016, helping them understand more about their energy use, their account or even changes to Alberta’s electricity industry. 82 per cent of customers surveyed reported being “very satisfied.”

These interactions typically happened by phone, email, live chat or social media, but the ENMAX team works with customers face-to-face every day too – from conducting meter reads to improving infrastructure - and sometimes these interactions go far beyond any job description.

That was the case when two ENMAX Power employees saw a man in need and used quick thinking and the resources they had on hand to step in.

   
  



How the carbon levy impacts you

The Alberta government’s carbon levy came into effect on January 1, 2017. The levy applies to natural gas and other fuels, such as diesel, gasoline and propane. It is not applied directly to the electricity that homes and businesses use each month. To better understand how the levy impacts your energy bill in your home or business, see our carbon levy fact sheet.

Download the carbon levy fact sheet

​1.4 million fewer minutes in the dark

ENMAX operates one of the most reliable utilities in Canada, consistently appearing in the top 25 per cent amongst our industry peers. Each year, we make improvements to Calgary’s electrical system, upgrading overhead and underground equipment to improve system reliability. In 2016, these upgrades reduced potential outage minutes by 18 per cent.

All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).

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