You can cancel with one month's notice - you're never locked in.
You can have safety from fluctuating energy rates with a five-year guaranteed rate.
You can change between the guaranteed and variable rates monthly2,
with no penalty.
There will be charges beyond the energy rates on your EasyMax® bill, including charges for distribution and transmission that are passed along by your Wires Service Provider for electricity and your gas distribution company for natural gas. These charges are passed along to all residential customers whether they are on the Regulated Rate Option or have chosen a competitive retailer. These charges cover the costs related to providing the physical electricity and natural gas to your home.
All customers are free to purchase natural gas services from the default supply provider or from a retailer of their choice and to purchase electricity services from the regulated rate provider or from a retailer of their choice. The delivery of natural gas and electricity to you is not affected by your choice. If you change who you purchase natural gas services or electricity services from, you will continue receiving natural gas and electricity from the distribution company in your service area. For a current list of retailers you may choose from, visit www.ucahelps.gov.ab.ca or call 310-4822 (toll free in Alberta).
Some conditions, admin, other fees and taxes beyond the electricity and natural gas rates also apply.
You can switch between fixed and floating rates once per month either online or by contacting ENMAX Energy at 310-2010. If you change plans, your new rate will become effective immediately. You can only change to a rate which is available at the time you elect to switch.
™ and ®ENMAX Corporation
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You can also get in touch with us at 310-2010.
We're working on our Live Chat and phone systems, and hope to have them restored soon.
We're working on Live Chat, and hope to have it restored soon.