On July 20th, 2000, the Government of Alberta passed the Code of Conduct Regulation. This regulation must be followed by all owners of electricity distribution systems, their affiliated retailers and their regulated rate providers in Alberta. ENMAX Power is a distribution system owner and ENMAX Energy is both an affiliated retailer and the regulated rate provider for ENMAX Power.
The code of Conduct Regulation ensures that:
- retailers and customers have equal access to regulated services
- distribution companies protect the confidentiality of customer information
- retailers have equal access to information disclosed by distribution companies
- customers are treated fairly by affiliated retailers
- the revenue from the provision of regulated services will not subsidize affiliated, deregulated retail services
In addition, the Code of Conduct Regulation objectives are to:
- further the development of the competitive electricity markets in Alberta
- foster fair competition for all participants in those electricity markets
- benefit customers by enabling owners and their affiliated retailers to pursue practices that create cost efficiencies in their operations and that do not create an unfair advantage
ENMAX Power's Compliance Plan outlines how we will abide by the Code of Conduct Regulation
ENMAX Power has prepared a compliance plan and education program to ensure that we all (including our officers, employees, agents and contractors) meet the requirements of the Code of Conduct Regulation. ENMAX Power also has a Director of Compliance and a Compliance Co-ordinator who are responsible for our adherence to the Compliance Plan.
Alberta Utilities Commission (AUC) Inter-Affiliate Code
In addition to the Code of Conduct Regulation, ENMAX Power is bound by the AUC's Inter-Affiliate Code of Conduct which is intended to:
a) prevent utilities from cross-subsidizing affiliate activities;
b) protect confidential customer information collected in the course of providing utility services;
c) ensure affiliates and their customers do not have preferential access to utility services; and
d) avoid uncompetitive practices between Utilities and their Affiliates, which may be detrimental to the interests of Utility customers.
In November 2005, the EUB (replaced in 2008 with the AUC) approved a Compliance Plan that details the measures, policies, procedures and monitoring mechanisms that ENMAX Power will employ to ensure its full compliance with the Inter-Affiliate Code. The plan includes instructions on how to direct questions or comments regarding the plan to ENMAX Power and what was then the EUB (now the AUC).
ENMAX Power will report annually to the AUC on its compliance with the Inter-Affiliate Code of Conduct.
For More Information
The Compliance Officer will keep a record of all written (or e-mailed) disputes, complaints or inquiries from within ENMAX Power Corporation (“EPC”) or from external parties respecting the application of, or alleged non-compliance with, the Code of Conduct. The identity of the party making the dispute, complaint, or inquiry will be kept confidential.
The Compliance Officer will acknowledge all disputes, complaints or inquiries in writing (which includes e-mail) within five working days of receipt.
The Compliance Officer shall respond to the dispute, complaint or inquiry within 21 working days of its receipt. The response shall include a description of the dispute, complaint or inquiry and the initial response of EPC to the issues identified in the submission. EPC’s final disposition of the dispute, complaint or inquiry shall be completed as expeditiously as possible in the circumstances, and in any event within 60 days of receipt of the dispute, complaint or inquiry, except where the party making the submission otherwise agrees.
If you'd like more information on ENMAX Power's Code of Conduct compliance plan or would like to raise a Code of Conduct issue, please e-mail ENMAX Power's Director, Compliance or phone (403) 514-2056. If you prefer, you may instead complete a Code of Conduct Compliance form and mail it in.