RRO FAQ
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RRO FAQ

1. 

What is a Regulated Rate Option (RRO)?

2. 

Does the RRO offer the best rate?

3.

Is there an alternative to the RRO?

4.

What should customers consider when looking for a competitive retail offer?

5.

What is the difference between a Wire Service Provider and an Energy Retailer?

6.

Does signing an energy plan change the delivery of electricity to a customer’s home or business?

1.

What is a Regulated Rate Option (RRO)?

In simple terms it is what customers, who have not chosen to enter into a contract with an electricity retail supplier, receive. This Option was set up several years ago to ensure that consumers who had not selected a retail supplier would continue to receive electricity service.
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2.

Does the RRO offer the best rate?

Not necessarily. These prices are based on market conditions at the time the electricity is purchased and since July 1, 2006 prices are set monthly with a portion that floats based on market conditions.
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3.

Is there an alternative to the RRO?

Yes. Customers have options:

  • Remain on the Regulated Rate Option – this would be the “do nothing” option – and receive the market price established each month.
  • Choose an energy plan from a retail supplier.
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4.

What should customers consider when looking for a competitive retail offer?

Competitive retailers package their services differently – they offer different prices, contract terms, incentive programs and penalties for leaving a contract. When choosing a retail supplier ask about these differences.

Customers should review their choices and decide which option is best for them.
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5.

What is the difference between a Wire Service Provider and an Energy Retailer?

Wire Service Provider (WSP)

A Wire Service Provider is the company that keeps your lights on. They are the company that delivers energy to your home.

Retailer

An Energy Retailer is the business that sells electricity services to you. These companies are licensed by the Government of Alberta, but are not affiliated with the government.
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6.

Does signing an energy plan change the delivery of electricity to a customer’s home or business?

No. Delivery of energy to your home is provided by your Wire Service Provider regardless of whether you are on the regulated rate option or a contracted energy plan with an Energy Retailer.
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