|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
1.
|
What are the benefits of EasyMax?
|
|
|
|
|
|
- You can enjoy a stable 5 year fixed electricity rate
- Add gas and get $100 in EasyMax Rewards™ every year*
- Flexible Price Plans
- Cancel or switch your rate at any time
- EasyMax Rewards – Special offers for EasyMax customers such as Quarterly bonus coupons for discounts from preferred retailers
- Online Account Management features which help you redeem your EasyMax Rewards, switch your rate, and take advantage of special EasyMax customer offers and promotions
|
|
|
|
|
top |
|
|
|
|
2.
|
What if I am on an existing ENMAX Energy contract? Can I still sign up for this program?
|
|
|
|
|
|
Absolutely! Any customer who signed up for an ENMAX Energy fixed price contract before October 26th, 2005 can switch to EasyMax. Be sure to check what rates you're getting now to make sure you make the best choice. |
|
|
|
|
top |
|
|
|
|
3.
|
If I'm on a contract for gas only, can I sign up for EasyMax with only electricity?
|
|
|
|
|
|
Yes! You can sign up for a stable 5 year fixed rate. If you'd like, when your gas contract expires, you can add gas to your EasyMax program and you'll begin to receive $100 in EasyMax Rewards every year! |
|
|
|
|
top |
|
|
|
|
4.
|
What happens if I move?
|
|
|
|
|
|
You can transfer EasyMax with you to your new location. Just give us one month's notice that you are moving, provide us with your new Site ID for electricity (and gas if applicable) and we'll take care of the rest. |
|
|
|
|
top |
|
|
|
|
5.
|
Can I cancel EasyMax at any time?
|
|
|
|
|
|
Just provide us with one month's notice and we will cancel your EasyMax Agreement. You will be returned to your local electricity and gas company. |
|
|
|
|
top |
|
|
|
|
6.
|
Is there a cost for me to cancel EasyMax?
|
|
|
|
|
|
No, as long as you provide us with one month's notice. If you can't provide one month's notice, ENMAX Energy will continue to bill you until we are able to return you to your local electricity and gas provider. |
|
|
|
|
top |
|
|
|
|
7.
|
How do I know what my gas and electricity rates will be?
|
|
|
|
|
|
View our current rates for gas and electricity in your area online. If you are on a Floating Gas Plan, your rate is calculated according to your meter read dates and will be displayed on your monthly bill. |
|
|
|
|
top |
|
|
|
|
8.
|
When will my EasyMax Savings be credited to my bill?
|
|
|
|
|
|
Your EasyMax Rewards will be applied depending on what you have chosen when you signed up: monthly, annually or upon your request. |
|
|
|
|
top |
|
|
|
|
9.
|
What if I changed my mind after I have signed up?
|
|
|
|
|
|
You have the right to cancel within 10 days of the date we receive your completed EasyMax sign up form, or anytime thereafter with just one month's notice. If cancelling please call 310-2010 and provide the following information: the date you signed your form, full name as it appears on the form, address and phone number. |
|
|
|
|
top |
|
|
|
|
10.
|
How can I switch my rate?
|
|
|
|
|
|
It's easy, you can do it online or call us at 310-2010. |
|
|
|
|
top |
|
|
|
|
11.
|
How many times can I switch my rate?
|
|
|
|
|
|
For customers on both gas and electricity, you can switch between any of our Fixed Plans and our Floating Plans once per month. |
|
|
|
|
top |
|
|
|
|
12.
|
If I switch electricity and/or gas suppliers, will there be a disruption to my service?
|
|
|
|
|
|
No, your electricity and/or gas service will continue uninterrupted. |
|
|
|
|
top |
|
|
13.
|
How often will you change your fixed price plans?
|
|
|
|
|
|
EasyMax Fixed Plan rates are subject to change at any time - so it's best to sign up now instead of waiting to see if rates go down. Remember, you can change your rate at any time should plan prices go down. No penalty. No hassle. |
|
|
|
|
top |
|
|
|
|
|
|
|
|