Account Statement FAQ
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1. |
What is the Electric Energy Charge? |
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This is the cost of the energy you have used in a billing period. If you are on a Regulated Rate Option (RRO), this rate will change monthly.
Estimated: If the wire service provider (the company that delivers energy to your home) was unable to obtain a meter reading, or the reading provided did not fall in line with past consumption usage, an estimated read will be used to create your statement. The estimated read is calculated using historical billing information specific to your service address.
Actual read: An actual read is the information obtained from your meter. |
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2. |
What does the Administration Charge cover? |
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That's the cost for billing, printing and mailing your energy statements and other administrative charges. |
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3. |
What are the Delivery Charges? |
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Customers pay a Transmission and a Distribution charge, which are the total charges from your wire service provider (the company that brings the electricity to your home). These charges do not change, whether you are on a regulated rate or contracted energy plan. These charges are monitored by the regulatory body. |
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4. |
What is a Rider? |
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Sometimes wire service providers implement rates on a temporary basis (called interim rates) while they are waiting for approval from the government. When the rates are approved the final rate may be higher or lower than the interim rate. Rate riders are used to adjust the difference between interim rates and final approved rates. |
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5. |
There's a Local Access Fee on my statement. What's that? |
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Some customers see this fee on their bill. It's the surcharge from the municipality to pay for right-of-way (the land used for the poles, wires, transformers etc.). The charge rises and falls with the price of energy. |
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6. |
Why is the name of the WSP listed? |
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At the customer focus groups we heard customers assume the WSP charges are collected for ENMAX Energy instead of the wholesaler. In an effort to clear some confusion over deregulation the new design identifies the wholesaler. It is expected that this line will generate more calls than other new bill format inquiries. |
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Manage Your Account
It’s easy to check your account balance, update your information, or if you’re an EasyMax customer, you can redeem your EasyMax Savings or switch your rate and more.
Just enter your 12 digit account number found on your bill and the phone number you provided us to log-in