Throughout 2007, we responded to 880,000 customer inquiries, processed status changes to 190,000 contracted customer sites and issued 6.2 million utility bills.
For the past several years, ENMAX has employed an external company to fulfill its billing and customer care services. In October 2007, we announced our intention to repatriate these functions effective mid-2008.
We believe that employees performing vital customer service roles must experience and understand the ENMAX vision and culture, and receive a high level of customer care training and support. We feel this objective is best accomplished by managing these roles within our own organization.